Post by account_disabled on Dec 3, 2023 9:52:44 GMT
It turns out that, in reality, that bothers more than it helps. If you stop to think about it, it's not so absurd. I am sure that at some point in your life you have had to make a decision that involves countless options, causing you to feel paralyzed for a long period of time until you decide which of them was the best. That is, if you could decide. For your client it's no different: too many options will only leave them more confused than they already are. Therefore, the first thing to do is think: "What is the least amount of effort ?" At that point, you just need to take one simple action to start understanding how things work. To illustrate, let's imagine that you are a driving school instructor, okay? You want your students to pass the exam, as this is the apex of utilizing your service, delivering the result your client expects.
And to pass, you have to learn to control the vehicle and Phone Number List deal with traffic, among many other things. But to do all this, you need to take a first step, which is to start the car. It's no use wanting him to do all that if he can't start the vehicle and get it out of the place. So, your first mission is to make sure it doesn't worry about anything other than performing the necessary actions to start the vehicle. And as long as you don't do it calmly, there is no way to move forward. And that is exactly the function of adoption by ensuring ease of use. I'll give you a good example, take a good look at this email from Groove, a customer support tool. As soon as the person registers, they send a welcome email and establish all the expectations from that moment on.
Additionally, in the subsequent days, they send a sequence of content to help each user perform the necessary basic tasks. Which brings me to the second point: 2. Guarantee and encourage the use of the product/service In onboarding, it is your obligation to make the customer understand how to use each of the basic functions of your product or service. In addition to telling him what to do, you must teach him how to do it. And don't think that being too complex and very detailed will help you much. At this moment your client needs the simplest and most educational content possible.
And to pass, you have to learn to control the vehicle and Phone Number List deal with traffic, among many other things. But to do all this, you need to take a first step, which is to start the car. It's no use wanting him to do all that if he can't start the vehicle and get it out of the place. So, your first mission is to make sure it doesn't worry about anything other than performing the necessary actions to start the vehicle. And as long as you don't do it calmly, there is no way to move forward. And that is exactly the function of adoption by ensuring ease of use. I'll give you a good example, take a good look at this email from Groove, a customer support tool. As soon as the person registers, they send a welcome email and establish all the expectations from that moment on.
Additionally, in the subsequent days, they send a sequence of content to help each user perform the necessary basic tasks. Which brings me to the second point: 2. Guarantee and encourage the use of the product/service In onboarding, it is your obligation to make the customer understand how to use each of the basic functions of your product or service. In addition to telling him what to do, you must teach him how to do it. And don't think that being too complex and very detailed will help you much. At this moment your client needs the simplest and most educational content possible.